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Current Openings


Call Center Agent (Full Time - International)
SKILL SETS, COMPETENCIES and ELIGIBILITY CRITERIA
  • Experience in same domain for 0 Months to 3 Yrs/ Fresher’s are welcome.
  • Fluent Verbal and Written Communication skills in English.
  • Basic Computer Knowledge.
  • Under Graduates and Graduates from all streams.
  • Self-driven and target centric
JOB DETAILS
  • American Time Zone
  • US medical process

If interested please send in your details to am@am-globalgroup.com

Call Center Agent (Part Time - International)
SKILL SETS, COMPETENCIES and ELIGIBILITY CRITERIA
  • Experience in same domain for 0 Months to 3 Yrs/ Fresher’s are welcome.
  • Fluent Verbal and Written Communication skills in English.
  • Basic Computer Knowledge.
  • Under Graduates and Graduates from all streams.
  • Self-driven and target centric
JOB DETAILS
  • American Time Zone
  • US medical process

If interested please send in your details to am@am-globalgroup.com

Team Leader (Part Time & Full Time)
KEY RESPONSIBILITIES
  •  Managing day to day operations for the team.
  •  Monitors workflows and meet the target as on need.
  •  Keeping a track of individual performance, absenteeism and attrition of team
  •  Provides guidance and training based on knowledge of workflows and processes
  •  Creates and updates SOP and other training documentation as needed
  •  Designs and creates quality, volume, and productivity reports for Management
  •  Must be willing to work in US shifts as per working hours
  •  Provide the team with a vision of the project objectives
  •  Motivate and inspire team members
  •  Lead by setting a good example (role model) - behavior consistent with words
  •  Coach and help develop team members; help resolve dysfunctional behavior
  •  Facilitate problem solving and collaboration
SKILL SETS, COMPETENCIES and ELIGIBILITY CRITERIA
  • Minimum 1 year of experience as Team Leader in an International BPO
  • Speech clarity, voice clarity, good pronunciation
  • Good spoken as well as written Grammar.
  • Education: Any Graduate/Graduation not required.

If interested please send in your details to am@am-globalgroup.com

Quality Analyst
class="text_align" KEY RESPONSIBILITIES
  •  Conducting Quality sessions.
  •  Auditing International Calls
  •  Sharing Feedback with agents
  •  Evaluating PIP
  •  Identify training needs & action plan
SKILL SETS, COMPETENCIES and ELIGIBILITY CRITERIA
  • Minimum 1 year of experience as Team Leader in an International BPO
  • Extremely organized in report management
  • Speech clarity, voice clarity, good pronunciation
  • Good spoken as well as written Grammar.
  • Education: Any Graduate/Graduation not required.

If interested please send in your details to am@am-globalgroup.com

Process Trainer
KEY RESPONSIBILITIES
  •  Excellent communication skills, both oral and written.
  •  Strong understanding of and experience in process training in international BPO
  •  Should have collaborative skills as this role calls for partnership with operations and the quality teams
  •  Strong people orientation
  •  Excellent facilitation and presentation skills
  •  Ability to interact with clients and represent training function at an process level
  •  Should be able to establish relationship with operations team and clients to receive feedback on Training and   delivery
  •  Ability to work a flexible schedule
  •  Must have proficiency with various software applications programs including Microsoft Word, Excel & Power Point
SKILL SETS, COMPETENCIES and ELIGIBILITY CRITERIA
  • Minimum 1 year of experience as Process Trainer in an International BPO
  • Should be T3 Certified (Not Mandatory)
  • Extremely organized in report management
  • Speech clarity, voice clarity, good pronunciation
  • Good spoken as well as written Grammar.
  • Education: Any Graduate/Graduation not required.

If interested please send in your details to am@am-globalgroup.com

About AM Global Group

AM Global Group is a US based Contact Center provide Sales, lead generation & customer care services to our clients for United States.


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Careers

At AM Global Group, we offer a diverse range of full-time and part-time opportunities.


Contact Us on
am@am-globalgroup.com